Privacy Policy

Effective Date: 5th June 2025

At Client Heroes, we take your privacy seriously. This policy explains what personal data we collect, how we use it, and your rights.

1. What We Collect

We may collect the following information:

  • Name and contact details (email, phone number)

  • Billing/shipping address (if purchasing)

  • Business information (if provided voluntarily)

  • Technical data (IP address, browser type, cookies)

2. How We Use It

We use your data to:

  • Deliver our services and digital products

  • Send important updates or marketing emails (only with consent)

  • Process payments securely

  • Improve our website and user experience

3. Third Parties

We use third-party providers including:

  • Stripe or PayPal for payments

  • Email marketing providers (e.g. MailerLite, ConvertKit)

  • Analytics tools (Google Analytics, etc.)

These companies only process your data to provide services to us and are GDPR-compliant.

4. Cookies

We use cookies for:

  • Site functionality

  • Traffic and usage analytics

  • Marketing preferences (if accepted)

You can change your cookie preferences at any time.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Request corrections or deletion

  • Withdraw consent

  • Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, contact us at:
[email protected]
16 York Street, Ramsgate, Kent, CT11 9DS

6. Data Retention

We only keep data as long as necessary for the purpose collected. If you opt out or request deletion, we’ll remove your data from our systems unless we’re legally required to retain it.

7. Contact Us

If you have any questions or concerns about your data, contact us at:
The Client Heroes
Email: [email protected]
Registered Address: 16 York Street, Ramsgate, Kent, CT11 9DS